Everything businesses ask us most often before getting started — answered honestly. Your question isn't here? Ask us directly.
An AI chatbot is a chat window on your website that answers customer questions automatically — around the clock. It is embedded as a small widget (a single block of code is enough) and draws on a knowledge base that we build individually for your business: your prices, opening hours, services and procedures.
The cost depends on scope and the number of locations — you pay a manageable monthly flat rate and can cancel monthly, with no long-term contract. Beforehand we create a free, no-obligation demo with your real business data, so you see the result before you decide.
Yes. Data protection is built in from the start: the chat window points out the data processing before the first message and links to the privacy policy. We automatically replace email addresses and phone numbers with placeholders before the message goes to the language model. The first name is transmitted so the assistant can reply personally. We delete chat histories and enquiries automatically after 30 days. The details of the data processing are set out with you in a data processing agreement.
A first demo with your real data is usually ready in under 48 hours. After your approval, the chatbot usually goes live on your website within a few days — all you have to do is insert a small block of code that we deliver ready-made.
Our speciality is driving schools — there the chatbot answers questions about licence categories, prices and courses and takes appointment requests; it is in use at several driving schools in Germany. Hotels, practices, tradespeople and other service providers benefit just as much — wherever recurring customer questions arrive every day.
Yes. The chatbot takes appointment requests directly in the conversation, records the necessary contact details and automatically triggers a confirmation by email — to the customer and to your team. You see all requests clearly in your admin area.
The chatbot is configured not to make anything up. If it doesn't know the answer, it says so honestly and points to your contact options — email or phone. That way no customer receives wrong information.
No. We handle set-up, training and ongoing maintenance completely. Embedding it on your website consists of a single block of code — if you like, we'll do that directly with whoever looks after your website.
From a knowledge base maintained individually for you. Together with you we gather all the relevant information — prices, opening hours, services, frequently asked questions — and train the chatbot on it. Changes (new prices, altered hours) are entered on an ongoing basis, usually the same day.
Yes. The chatbot recognises the user's language and replies in it — whether English, German or another language. That is a big advantage especially for hotels with international guests or driving schools with learners whose first language isn't English.
No — it takes the load off them. The chatbot handles the same routine questions that would otherwise fill up the phone and the inbox. Your team gains time for what really needs personal attention.
The chatbot talks to your customers on the website. Automations work in the background: email confirmations, data transfer between systems, notifications. The two can be combined — the chatbot takes an enquiry, for example, and the automation files it in your customer list and informs your team.
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